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More than a Swiss translation company: language services for businesses

SwissGlobal is more than a translation company. As an ISO-certified language services provider based in Switzerland, we offer solutions for all your multilingual corporate communication needs. With your language and translation projects in safe hands, you have more time to run your business.

The benefits for your business

Annual report translations

Annual reports are a company’s flagship publication. Translating them is not just a matter of getting the content and the language right; above all, the sensitive data they contain must be handled with total confidentiality. As a certified and professional translation company we have vast experience of annual report translations. When you entrust the translation of your annual report to us, you enjoy a full solution from under one roof: we can take care of copywriting, translation, quality assurance, desktop publishing and much more. And it goes without saying that we apply the highest standards of data protection and security.

Compliance translations

National and international markets are becoming ever more tightly regulated, which makes compliance an unavoidable issue for just about every company. By defining standardised company policies and rules of conduct, compliance manuals create security for businesses and protect their customers. SwissGlobal specialises in compliance translations and ensures that your policies can be readily understood across all national and linguistic frontiers, thereby removing all obstacles to successful implementation of your compliance requirements.

Linguistic reputation management

Mastering language is key to operating successfully in national and international markets and boosting your company’s reputation. Linguistic reputation management seeks to achieve just that: by applying a uniform corporate language, key concerns such as sustainability are addressed seriously and professionally in different areas of your business. This is extremely important given that good reputations take a very long time to build up, but can be ruined in no time at all. SwissGlobal ensures that you communicate convincingly and with authenticity, and that terminology is used consistently across your publications.

SwissGlobal Portal

All you need is flexibility, speed and security. That’s where the SwissGlobal Portal comes in. Use this round-the-clock connection to our services to obtain a quote or place an order. You can check on the status of your translations whenever you want, so you don’t lose any time. Our portal provides secure access to all services, helping you reduce your workload and manage your orders efficiently. In keeping with our philosophy of building long-term relationships, we can even customise the portal so you have it just the way you want.

Electronic invoices and reporting

As an innovation leader in the translation industry, SwissGlobal uses electronic invoicing. The eBill is a sustainable solution that enables users to avoid having to enter invoice data manually and makes processes more efficient. After all, maintaining an overview of ongoing projects and costs at all times is already complicated enough, and often includes the time-consuming task of gathering and preparing data for the controlling department. This is particularly true where procurement is organised centrally but lots of separate units place their own orders. Our tailored reporting solutions ensure you always have an overview. You can access all of your information from our database, making controlling seamless. We also adapt our reports to suit your needs, meaning that you can call up the latest statistics in the right format at any time. So don’t waste any more time collecting and preparing datasets or entering billing data manually!

ISO 27001 – Information security

Your content is confidential, and unwanted disclosure could have serious consequences. That is why you need a partner you can trust. The security of your data and documents is important to us, which is why our processes and systems are subjected to rigorous scrutiny. Our IT partner is therefore certified according to ISO 27001: the global gold standard in IT security. This certification shows that strict security standards are followed and measures adopted to protect data. Your data is hosted securely and redundantly on our servers here in Switzerland. With SwissGlobal, the security, integrity and confidentiality of your data are guaranteed.

System integration/API

Digitalisation has revolutionised the way in which content is created and disseminated. Complex tools have now automated many stages in the production process, and while this is efficient, it can make working with external providers more difficult. Extracting text from a CMS and preparing it for translation can quickly lead to delays. But it doesn’t have to be that way. We put the client at the heart of everything we do, which is why we adapt our services to your individual requirements. That includes seamless integration into your processes and tools by means of APIs, CMSs and CAT tools. We work with our ISO 27001-certified IT partner to devise the right digitalisation solution for you.

Single point of contact

Your business and your content are unique to you. You need a partner that understands you, your preferences and your expectations. We don’t just build long-term partnerships with our clients; we do the same with our employees. We make sure that your points of contact really get to know you and understand what you expect. That is what makes us a language services provider that you can rely on, and one that is able to offer consistently high quality. Our local presence in Switzerland allows us to nurture personal relationships with our clients. This proximity to our clients and our long-term thinking enable us to develop innovative, customised solutions.

Core group of translators and proofreaders

Small details make the difference between a good translation and a great translation. These often don’t make their way through to briefings, and language experts only develop a feel for them over time. That is why it makes sense to work with a core group of linguists – a dedicated team will take care of your orders to ensure high quality and consistency of language. We deliver the best-possible quality right from your very first order, and then keep improving as we become more familiar with you and your preferences. This lies at the heart of our business philosophy to build a long-term partnership with each and every client.

In-country and in-house

Some content simply cannot be allowed to leave your premises, even with the strictest security measures in place. Short turnarounds or complex review processes can mean that the only option is for translations and revisions to be carried out at your offices. We’re happy to help: our language experts can come to you when needed – and not just in Switzerland. Is your business global? So is ours. SwissGlobal has a network of more than 400 expert linguists around the world. Need some short-term support on a translation project in your London office? No problem! Our specialised linguists are at the ready to assist you on site!

BPO/client team integration

Companies go through business cycles, which are driven by internal factors such as product development and external ones such as the state of the economy. This fluidity demands flexibility, and it is wise to keep your own processes under constant review. Ideally, your company wants to be in a position to focus squarely on your core business. Perhaps the way your company handles its translations is no longer efficient, or the quality isn’t there. Unlike you, our core business is language services. By opting for business process outsourcing (BPO), you can make your costs more flexible and boost efficiency, without compromising on quality.

Express, stand-by and 24/7 services

Sometimes things just have to move fast. Maybe you need to respond to events by holding a press conference. Or perhaps surprise market developments affect your company shortly before you are due to publish your annual report. Would you have the resources needed to react to this? SwissGlobal works with a network of more than 400 language experts around the world, meaning we can help you respond quickly and flexibly to unforeseen events. In uncertain times, do you want the ability to react fast in every situation? Our language experts can be there for you round the clock, 365 days a year. We can set up a stand-by service for you as needed, so there is someone available for you at the weekend or overnight.

Service level agreement (SLA)

We have said it over and over and will say it over and over again: we put the client at the heart of everything we do. Your needs are important to us. That is why we don’t take a one-size-fits-all approach to managing orders. We work with you to establish what matters most for your business: which services you need from us, how fast we need to be, who your points of contact are and much more besides. We want you to be happy with our service, which is why we enter into tailored service level agreements (SLAs) with our clients. These are the foundations for building a long-term partnership together.

SwissGlobal Customer Portal

As a SwissGlobal client, you benefit from efficient digitalisation solutions. Our customer portal is a flexible, user-friendly and secure interface for placing your translation orders.

SwissGlobal stands for security

We guarantee absolute confidentiality in relation to your documents. That is why we work with an established, ISO 27001-certified Swiss IT partner, which hosts our data securely in Swiss data centres. Your data and texts do not leave Switzerland at any point.

ISO 17100

In order to uphold our high standards, all translations are reviewed by a second native speaker translator who is a specialist in your field (known as the “four-eyes principle”).

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ISO 9001

Our quality management system is effective and efficient, and brings legal certainty. Processes are analysed and optimised on an ongoing basis.

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